Top 10 1800 Number Providers: Features, Pricing, and Reviews

In today’s highly competitive business environment, having an efficient and reliable communication system is essential. One critical component of such a system is a toll-free 1800 number. These numbers not only enhance your customer service but also project a professional image for your business. Choosing the right 1800 number provider can be a daunting task given the plethora of options available. This comprehensive guide reviews the top 10 1800 number providers, analyzing their features, pricing, and customer reviews to help you make an informed decision.

1. Thetelephony.co

Features

Thetelephony.co is known for its user-friendly interface and robust features tailored for small to medium-sized businesses. Key features include:

• Advanced Call Routing: Directs calls to the right department or individual based on predefined rules.
• Voicemail to Email: Converts voicemail messages to emails for easy access and management.
• Call Analytics: Provides detailed reports and analytics on call patterns and performance.
• IVR (Interactive Voice Response): Automates call handling and improves customer interaction.

Pricing

Thetelephony.co offers flexible pricing plans:

• Basic Plan: $15 per month, includes 100 minutes.
• Standard Plan: $25 per month, includes 500 minutes.
• Premium Plan: $50 per month, includes 1,000 minutes.

Reviews

Customers appreciate Thetelephony.co for its reliable service and excellent customer support. Users find the setup process straightforward and the call quality exceptional. Some, however, suggest improvements in the mobile app functionality.

2. CallHippo

Features

CallHippo is a versatile VoIP service provider, ideal for startups and small businesses. Notable features include:

• Global Connect: Helps you determine the best time to call customers across the world.
• Call Queuing: Manages high call volumes efficiently by placing calls in a queue.
• Team Collaboration: Allows seamless internal communication with features like shared contacts and notes.
• CRM Integration: Integrates with popular CRM systems for enhanced productivity.

Pricing

CallHippo’s pricing plans are competitive:

• Silver Plan: $18 per month, includes 200 minutes.
• Platinum Plan: $35 per month, includes 1,000 minutes.
• Enterprise Plan: Custom pricing based on specific needs.

Reviews

Users rate CallHippo highly for its ease of use and excellent customer service. The ability to integrate with various CRM platforms is a significant plus. However, some users report occasional issues with call drops.

3. Grasshopper

Features

Grasshopper is designed specifically for entrepreneurs and small businesses, offering a range of powerful features:

• Virtual Receptionist: Greets callers and routes them to the appropriate extension.
• Business Texting: Sends and receives text messages from your business number.
• Voicemail Transcription: Converts voicemail messages to text for easy reading.
• Simultaneous Call Handling: Manages multiple calls at once without any overlap.

Pricing

Grasshopper’s pricing is straightforward:

• Solo Plan: $29 per month, includes one number and three extensions.
• Partner Plan: $49 per month, includes three numbers and six extensions.
• Small Business Plan: $89 per month, includes five numbers and unlimited extensions.

Reviews

Grasshopper is praised for its simplicity and effectiveness. Customers love the virtual receptionist and voicemail transcription features. Some users, however, feel the pricing is slightly higher compared to competitors offering similar features.

4. RingCentral

Features

RingCentral is a comprehensive business communication solution known for its robust feature set:

• Video Conferencing: Offers HD video meetings for up to 200 participants.
• Team Messaging: Facilitates instant messaging and collaboration among team members.
• Advanced Call Management: Features like call forwarding, screening, and recording.
• Mobile App: Provides full functionality on mobile devices, ensuring you stay connected on the go.

Pricing

RingCentral offers multiple plans:

• Essentials Plan: $19.99 per user/month, includes 100 toll-free minutes.
• Standard Plan: $24.99 per user/month, includes 1,000 toll-free minutes.
• Premium Plan: $34.99 per user/month, includes 2,500 toll-free minutes.
• Ultimate Plan: $49.99 per user/month, includes 10,000 toll-free minutes.

Reviews

Customers appreciate RingCentral for its extensive features and reliable performance. The mobile app and video conferencing capabilities are standout features. Some users mention that the system can be complex to set up and configure initially.

5. Nextiva

Features

Nextiva is renowned for its business VoIP services, providing a range of features aimed at improving communication efficiency:

• Call Pop: Displays relevant customer information when a call is received.
• Auto Attendant: Automates call routing to improve customer experience.
• Voicemail to Email: Sends voicemail messages to email for easier access.
• Advanced Analytics: Offers in-depth call analytics and reporting.

Pricing

Nextiva’s pricing plans are competitive:

• Essential Plan: $20 per user/month, includes 1,000 toll-free minutes.
• Professional Plan: $25 per user/month, includes 2,500 toll-free minutes.
• Enterprise Plan: $35 per user/month, includes 5,000 toll-free minutes.

Reviews

Nextiva receives high marks for its reliable service and excellent customer support. The call pop feature is particularly popular among users. Some customers note that the user interface could be more intuitive.

6. Dialpad

Features

Dialpad is a cloud-based phone system designed for modern businesses, offering a suite of advanced features:

• Voice Intelligence: Provides real-time transcriptions and insights during calls.
• Seamless Integrations: Integrates with tools like Google Workspace, Microsoft 365, and CRM systems.
• Unified Communications: Combines voice, video, and messaging into a single platform.
• Call Controls: Features like call forwarding, blocking, and hold music.

Pricing

Dialpad’s pricing is as follows:

• Standard Plan: $15 per user/month, includes unlimited calling in the US and Canada.
• Pro Plan: $25 per user/month, includes advanced features like CRM integrations.
• Enterprise Plan: Custom pricing based on business needs.

Reviews

Users commend Dialpad for its voice intelligence and integration capabilities. The unified communications platform is a significant advantage. Some users, however, experience occasional issues with call quality.

7. Line2

Features

Line2 offers a second phone line service, making it ideal for small businesses and entrepreneurs:

• Multiple Lines: Provides multiple lines on a single device.
• Business Messaging: Enables text messaging from your business number.
• Auto Attendant: Routes calls efficiently to the appropriate extensions.
• Call Screening: Allows you to filter calls based on predefined criteria.

Pricing

Line2 has simple pricing plans:

• Standard Plan: $9.95 per month, includes one number and unlimited calling/texting.
• Pro Plan: $14.95 per month, includes additional features like auto attendant and call recording.
• Elite Plan: $19.95 per month, includes advanced analytics and premium support.

Reviews

Customers appreciate Line2 for its affordability and ease of use. The multiple line feature is particularly beneficial for small business owners. Some users, however, wish for more advanced features and integrations.

8. eVoice

Features

eVoice offers a professional virtual phone system with features designed to enhance business communication:

• Call Forwarding: Forwards calls to any phone number or device.
• Voicemail Transcription: Converts voicemail messages to text for easy reading.
• Conference Calling: Supports conference calls with multiple participants.
• Custom Greetings: Allows you to set personalized greetings for callers.

Pricing

eVoice’s pricing plans are as follows:

• Basic Plan: $12.99 per month, includes 300 minutes.
• Pro Plan: $29.99 per month, includes 1,000 minutes.
• Pro Plus Plan: $49.99 per month, includes 2,000 minutes.

Reviews

eVoice is highly rated for its reliability and ease of setup. Users find the call forwarding and voicemail transcription features very useful. Some customers, however, report occasional issues with call quality and connectivity.

9. Vonage

Features

Vonage is a well-established name in the VoIP industry, offering a wide range of features for businesses of all sizes:

• VoIP Phone Service: Provides high-quality voice calls over the internet.
• Mobile App: Ensures you stay connected on the go with full mobile functionality.
• Team Collaboration: Includes messaging, video conferencing, and file sharing.
• CRM Integrations: Integrates seamlessly with major CRM systems.

Pricing

Vonage’s pricing plans are:

• Mobile Plan: $19.99 per user/month, includes unlimited calling and SMS.
• Premium Plan: $29.99 per user/month, includes CRM integrations and video conferencing.
• Advanced Plan: $39.99 per user/month, includes advanced analytics and support.

Reviews

Customers praise Vonage for its reliability and robust feature set. The mobile app and CRM integrations are particularly appreciated. Some users, however, feel that the pricing is on the higher side compared to other providers.

10. Callcentric

Features

Callcentric is a VoIP service provider known for its flexibility and comprehensive feature set:

• DID Numbers: Offers a wide selection of local and international numbers.
• Call Treatments: Provides advanced call forwarding and filtering options.
• Voicemail: Includes voicemail services with email notifications.
• Fax Services: Supports sending and receiving faxes over the internet.

Pricing

Callcentric’s pricing is a la carte, allowing you to customize your plan:

• Pay Per Call Plan: $1.95 per month, pay per minute.
• North America Basic Plan: $5.95 per month, includes 120 minutes.
• North America Unlimited Plan: $19.95 per month, includes unlimited calling in the US and Canada.

Reviews

Users appreciate Callcentric for its flexibility and affordability. The customizable pricing plans are a significant advantage. Some customers, however, mention that the interface could be more user-friendly.

Conclusion

Choosing the right 1800 number provider can significantly impact your business’s communication efficiency and customer service quality. Each provider reviewed here offers unique features and pricing plans, catering to different business needs and budgets. Consider your specific requirements and priorities when selecting a provider to ensure you get the best value and service.