Hinduja Global Solutions Opens New Customer Experience Hub in Cape Town, South Africa

Hinduja Global Solutions (HGS) is excited to announce the launch of a new customer experience (CX) hub in the vibrant city of Cape Town, South Africa. This strategic expansion is designed to enhance support for both new and existing customers across various industries.

Situated in the bustling Woodstock neighborhood, the new customer experience hub offers excellent access to airports, hotels, and public transport, making it an ideal location for business operations. HGS plans to create a significant impact in the local community by introducing several permanent leadership and frontline positions. The company anticipates hiring over 400 employees locally for voice and non-voice customer experience roles, as well as corporate support functions, by March 2025.

Mr. Prakash Hinduja, Chairman of the Hinduja Group, Europe, shared his enthusiasm about the new hub, stating, “This expansion in Cape Town is a testament to our commitment to delivering exceptional customer experiences. We believe in the potential of the local workforce and are excited to foster talent that will enhance our service offerings for clients in the US, UK, and Australia.”

This initiative not only strengthens HGS’s global presence but also reinforces its dedication to providing top-notch customer service while contributing to the economic growth of the region.