Fix QuickBooks Won’t Send Email Invoices Error

Experiencing issues with QuickBooks when trying to send email invoices can be frustrating. Whether you’re using QuickBooks Desktop or Online, several factors can cause this error. Below are some common reasons for the problem and effective solutions to help you resolve it.

Common Causes of the Error

1. Incorrect Email Address: If the recipient’s email address is incorrect, the invoice will not be delivered.
2. Email Client Issues: Problems with your email client (like Outlook) can prevent invoices from being sent.
3. Internet Connection: A weak or unstable internet connection might interfere with sending emails.
4. Outdated Software: Using an outdated version of QuickBooks can lead to compatibility issues.
5. Antivirus/Firewall Settings: Security software may block QuickBooks from accessing the internet to send emails.

Step-by-Step Solutions for Fix QuickBooks Won’t Send Email Invoices Error

Below is the step-by-step process to Fix QuickBooks Won’t Send Email Invoices Error:

1. Verify Email Address

• Ensure that the customer’s email address is entered correctly in QuickBooks.
• Go to Customers & Leads > Customers, select the customer, and check their email address. Edit if necessary and resend the invoice.

2. Check Your Email Preferences

• In QuickBooks Desktop, navigate to Edit > Preferences > Send Forms.
• Ensure that your email settings are configured correctly, including your email provider settings.

3. Test Your Internet Connection

• Confirm that your internet connection is stable. Try sending a test email from another application to ensure connectivity.

4. Update QuickBooks

• Make sure you are using the latest version of QuickBooks. Go to Help > Update QuickBooks Desktop, then choose Update Now and check the box for “Reset Update.” Restart QuickBooks after updating.

5. Repair MAPI32.dll File

• If you’re using an integrated email client, a corrupted MAPI32.dll file can cause issues. Repairing this file may resolve the problem:
  • Close QuickBooks.
  • Open Command Prompt as an administrator and run the command: C:Program Files (x86)Common FilesMicrosoft SharedMSInfomapi32.dll.
  • Restart your computer and try sending the invoice again.

6. Adjust Antivirus/Firewall Settings

• Temporarily disable your antivirus or firewall software to see if they are blocking QuickBooks from sending emails.
• If this resolves the issue, add exceptions for QuickBooks executable files:
  • QBW32.exe located at C:Program FilesIntuitQuickBooks 2024QBW32.exe.
  • QBDBMGRN.exe located at C:Program FilesIntuitQuickBooks 2024QBDBMgrN.exe.

7. Use the QuickBooks Install Diagnostic Tool

• Download and run the QuickBooks Install Diagnostic Tool to fix installation issues that may affect emailing invoices.

Additional Tips

• If you’re using Outlook and still facing issues after following these steps, check for updates in Outlook or consider switching to a different email client temporarily.
• Always check your junk or spam folders if invoices appear undelivered; sometimes, they may land there unexpectedly.

Conclusion!

By following these troubleshooting steps, you should be able to resolve the “QuickBooks won’t send email invoices” error effectively. If problems persist, consider reaching out to QuickBooks support for further assistance or consult with a professional who specializes in QuickBooks solutions.